Panagram.com Support

Contents

Current Release
Known Web Site Issues
Known Plugin Issues
Sound Card Compatibility
Microphone Selection

Current Release

Not In Service

Updated 4/22/2005

The Panagram.com hosting server is not available at this time. Contact Trio Systems for more information.

Release 2.2

Updated 4/14/01

The current site version is 2.2. The current plugin version is 2.1. This release includes various bug fixes to the Release 2.1 site code and bugs in the 2.0 plugin code. This release also includes automatic plugin installation for IE browsers and email account verification.

Release 2.1

Updated 3/28/01

Release 2.1 includes various bug fixes to the Release 2.0 site code.

Release 2.0

Updated 2/23/01

The main new feature is fully automatic credit card billing and 30 day Trial Accounts. Once your Trial Account expires, you will be able to enter your credit card information and Panagram will bill your card automatically to pay for streaming charges. All account transactions are confirmed to the email account you have registered and displayed online in the Billing section (click on Billing Information in the Workspace page).

If you are an existing customer, your current Trial Account will expire in one week from the release date. Be sure to upgrade to the latest version of the plugin at:
http://www.panagram.com/workspace/download.htm

New Features Include:

• Micropayment billing for all storage and streaming usage.
• Automatic credit card charging to refill account balance for Basic and Advances accounts.
• Online billing information, updated daily.
• Clickthrough usage, updated in real time.
• Includes RealProducer SDK 8.5 Gold for latest, high fidelity music encoding with RealAudio RA8 from Sony.
• Manual billing option for Premium accounts.
• Option to FTP clips to external RealServer account for Premium accounts
• Improvements to the VoiceBoost sound processing

This release has been extensively tested on a wide variety of computer systems and platforms. In the event that you encounter problems be sure to review the other support sections at this web site: Support Help Page and Support Solutions Page. If these do not answer your questions, contact us at support@panagram.com. Be sure to supply details about your computer, browser type and version number, RealPlayer version number and any other factor you think might help us track down any problems.

You can also send feedback forms directly from the Panagram Player window. Press the Feedback button in the control panel and fill out the form.

Release 1.9

Updated 12/8/00

New Features Include:

• Support for long recordings (unlimited).
• New encoding options (available to Advanced and Premium accounts, set from the Personalize Page):
  • 8.5Kbps Voice
  • 16Kbps Voice (default)
  • G2 Voice (32Kbps, 16Kbps, and 8.5Kbps codecs in a single G2 file)
  • G2 Music (44Kbps, 32Kbps, 20Kbps, and 11Kbps Music codecs in in a single G2 file).
• Improved upload status display.
• Ability to cancel long uploads or minimize the browser while upload is in progress.
• Import WAV and RA files (Advanced and Premium accounts)
• Support for recording from Line and CD input sources
• Billing and Clickthrough Usage Reporting

Known Web Site Issues

1. Panagram.com only supports Windows Netscape 4.7 and higher and Windows Microsoft Internet Explorer 4.0, and 5.0. All other platforms and browsers are not supported, including all Macintosh and Unix browsers, IE 5.5SP2, IE 6.0, and Netscape 6.0.

Known Plugin Issues

1. If the installed plugin is out of date, a link for downloading the latest version will be displayed in the Workspace page. The plugin installer program can always be downloaded from: http://www.panagram.com/workspace/download.htm.
2. On some Windows 95 computers the background of the recording panel does not display correctly (showing little square boxes instead). This does not affect operation of the software.
3. On slower computers, recording with the MUSIC encoding setting (set in the Personalize Page) will have some added noise caused by dropped samples. To work around this problem, import music as a WAV file instead of making the recording in the plugin.
4. Microsoft dropped support for Netscape-style plugins in the IE 5.5 SP2 update and in IE 6.0. As a result, these browsers will not work with Panagram, which uses a Netscape-style plugin to make recordings. The workaround is to use either IE 5.01SP2 or Netscape 4.76 browsers instead.

Microsoft Windows provides support for sound devices which may be installed as add-on cards, or as chip sets on the motherboard. Because each card is different and is supported by software drivers supplied by the sound device manufacturer, there is a great deal of variability between systems. You may find that the SoniClear/NP plugin does not work with your sound card because of hardware or driver incompatibilities. In addition, not all sound cards will provide satisfactory sound quality.

The following list of tested systems does not constitute an endorsement of any particular product, nor does it guarantee that SoniClear/NP is 100% compatible with these products. The systems included in the list appear to work correctly with SoniClear/NP based on in-house testing or customer experience.

SoniClear/NP has been used with the following sound cards:

• Creative Labs SoundBlaster 16 ISA
• Creative Labs SoundBlaster 16 PCI
• Creative Labs SoundBlaster 32
• Creative Labs SoundBlaster 64 AWE
• Creative Labs SoundBlaster 512 PCI
• SoundBlaster 16 ISA Clone
• Midiman DMan PCI
• NewCom NewClear 128
• Digital Research DRSound3D
• Turtle Beach Malibu

SoniClear/NP has been used with the following sound chip sets:

• Analog Devices
• Crystal PNP Audio

[Home][TryIt][About][Support][Company]