From the browser pull-down menu, select View/Internet Options. In the Internet Options dialog select the "Security" tab. In the "Internet Zone" section of the Security Settings dialog, select the "Custom" option and click on the "Settings" button. Scroll down to the bottom of the list of options to the section labeled "Scripting". Make sure the options "Scripting of Java applets" and "Active Scripting" are both set to "Enable".
From the browser pull-down menu, select Tools/Internet Options. In the Internet Options dialog select the Security tab and click on the "Custom Level" button. In the Security Settings dialog scroll down to the section labeled "Scripting". Make sure the options "Active scripting" and "Scripting of Java applets" are both set to "Enable".
The level meters are only active when SoniClear/NP is recording. If the level meters do not display after pressing the record button, check the following issues:
1. The sound source may be defective or improperly connected. For example, the microphone must be plugged in to the correct input and must be compatible with the sound card (not all microphones and sound cards will work together). Some microphones require a battery for power, check to make sure it is working. Some microphones have an on/off switch which must be turned on. For line input devices, such as a tape recorder, make sure that the device is connected correctly to the line input of the sound card (not all sound cards have a line-in jack). One other connection problem is with defective cables. Test the cables with another computer or other sound equipment.
2. There may be an incompatibility between SoniClear/NP and the sound card. See the Support Release Page for more information.
3. Another cause of this recording problem occurs with the processing of stereo inputs on some sound cards. In this case, the sound card sends the microphone input to the Right channel. There is no workaround to this problem with SoniClear/NP. If this occurs you will have to change sound cards, since this problem is caused by a defect in the sound card driver software.
4. If you are using a microphone preamp (such as those supplied in the Microphone Bundles sold by Trio Systems), you must make sure that the microphone input is connected to the Left channel of the sound card. Using the cables in the Microphone Bundles, the plug connected to the White wire is the Left channel and the plug connected to the Red wire is the Right channel. If you are experiencing this problem of no sound, try reversing these plugs. In addition, make sure the preamp is working correctly (power is being supplied to the unit and it is turned on), and that the volume level is set correctly.
Pressing the Play button plays back the recording from the WAV file on your computer's hard disk.You may not be hearing sound from the WAV file because of problems playing back the file, or because there is no sound recorded in the file.
1. Make sure the speakers are properly plugged in and running.
2. Make sure the volume is up using the Windows Volume Control. The Windows Volume Control program can be started by double clicking the speaker icon in the "system tray" (the icons at the lower right corner of the screen). Make sure that the Volume Control and Wave controls are not muted and the volume slider is not set at the lowest position (somewhere in the middle of the volume range should work fine). For more details about controlling the sound card, see the section below, "Using The Volume Control Program".
3. If there is no speaker icon displayed, consult with your computer documentation for instructions on setting sound level.
4. If there is still no sound after setting the volume level, there is some problem with the recording in the sound file. If you recorded it using SoniClear, consult the question/solution above, "The level meters do not light up for recording."
This is caused by "feedback". This happens when the sound from the speakers is picked up by the microphone and then sent back out the speakers, around and around, until a loud tone results. This can be stopped by one of three methods:
This can be caused by an incompatibility between a sound card and a SCSI disk controller on the same computer. Consult with your computer vendor or service technician to reconfigure the system to resolve the conflict. This may involve changing DMA settings on these two devices, or installing new sound card and SCSI device drivers.
This is most likely caused by a small quantity of samples being "dropped" (lost). This happens when a buffer of sound data cannot be written to disk fast enough, and is lost when more sound data is received from the sound card. This causes a loud clicking noise in the recording. See the Problem below on "Dropped samples!" for suggestions.
This can also happen when a recording has loud peaks that the RealAudio encoder cannot properly convert. This can happen when the record level set too high, or the microphone is held too close to the mouth. Experiment with different record levels and microphone positions.
This is most likely caused by large quantities of samples being "dropped" (lost). This happens when many buffers of sound data cannot be written to disk fast enough. See the Problem below on "Dropped samples!" for suggestions.
This happens when SoniClear/NP detects a serious loss of sound information, which is referred to as "dropping samples".
Samples can be dropped for a number of reasons, including:
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